Grievance Redressal
Client's queries and complaints may arise due to lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, or understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards the client.
Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally or telephonically. An email may be sent to the Client Servicing Team at viveksinghlko24@gmail.com. Alternatively, the Investor may call the Accessibility Nodal Officer.
A letter may also be written with their query or complaint and posted at the below mentioned address: Plot No. 15 and 16, KH No. 281 & 289, Near Peer Baba Mazar, Nijampur, Lucknow, Uttar Pradesh — 226010.
Clients can write to Vivek Kr Singh at viveksinghlko24@gmail.com if the Investor does not receive a response within 10 business days of writing to the Client Servicing Team. The client can expect a reply within 10 business days of approaching the research analyst.
Grievance Redressal Process Matrix
Details of Designation
| Designation | Contact Person Name | Address | Contact No. | Email ID | Working Hours |
|---|---|---|---|---|---|
| Customer Care | Vivek Kr Singh | Plot No. 15 and 16, KH No. 281 & 289, Near Peer Baba Mazar, Nijampur, Lucknow, Uttar Pradesh — 226010 |
+91 96190 78407 +91 95174 24242 +91 91406 79979 |
viveksinghlko24@gmail.com | Mon–Fri 09 AM – 05 PM |
| Head of Customer Care | — | — | — | — | — |
| Compliance Officer | Vivek Kr Singh | Plot No. 15 and 16, KH No. 281 & 289, Near Peer Baba Mazar, Nijampur, Lucknow, Uttar Pradesh — 226010 |
+91 96190 78407 +91 95174 24242 +91 91406 79979 |
viveksinghlko24@gmail.com | Mon–Fri 09 AM – 05 PM |
| CEO | — | — | — | — | — |
| Principal Officer | Vivek Kr Singh | Plot No. 15 and 16, KH No. 281 & 289, Near Peer Baba Mazar, Nijampur, Lucknow, Uttar Pradesh — 226010 |
+91 96190 78407 +91 95174 24242 +91 91406 79979 |
viveksinghlko24@gmail.com | Mon–Fri 09 AM – 05 PM |
Accessibility Nodal Officer
- Name and Designation: Vivek Kr Singh
- Email: viveksinghlko24@gmail.com
- Phone: +91 96190 78407, +91 95174 24242, +91 91406 79979
Grievance Redressal — Escalation
- Name of Officer: Vivek Kr Singh
- Dedicated Email: viveksinghlko24@gmail.com
- Web-form: Join WhatsApp Grievance Channel (opens in new tab)
- Phone helpline: +91 96190 78407, +91 95174 24242, +91 91406 79979
We aim to resolve all grievances within 21 working days from the date of receipt.
If your grievance is not resolved within this timeframe, you can escalate it to SEBI's SCORES Platform (SEBI Complaints Redress System): scores.sebi.gov.in.
In case you are unsatisfied with the resolution provided through our support or the SCORES platform, you can access the Online Dispute Resolution (ODR) Portal: smartodr.in.
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