Client’s queries / complaints may arise due to lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards client.

Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally or telephonically. An email may be sent to the Client Servicing Team on viveksinghlko24@gmail.com . Alternatively, the Investor may call on Accessibility Nodal Officer

A letter may also be written with their query/complaint and posted at the below mentioned address: Plot No. 15 and 16 , KH No. 281 & 289 , Near peer Baba Mazar , Nijampur, LUCKNOW, UTTAR PRADESH, 226010 

Clients can write to the Vivek Kr Singh @ viveksinghlko24@gmail.com if the Investor does not receive a response within 10 business days of writing to the Client Servicing Team. The client can expect a reply within 10 business days of approaching research analyst.

Details of designation	Contact Person Name	Address where the physical address location	Contact No.	Email-ID	Working hours when complainant can call
Customer Care	Vivek KR Singh	Plot No. 15 and 16 , KH No. 281 & 289 , Near peer Baba Mazar , Nijampur,, LUCKNOW, UTTAR PRADESH, 226010	9619078407, 9517424242, 9140679979.	viveksinghlko24@gmail.com	Mon-Fri 09 AM – 05 PM
Head of Customer Care	—	—	—	—	—
Compliance Officer	Vivek KR Singh	Plot No. 15 and 16 , KH No. 281 & 289 , Near peer Baba Mazar , Nijampur,, LUCKNOW, UTTAR PRADESH, 226010	9619078407, 9517424242, 9140679979	viveksinghlko24@gmail.com	Mon-Fri 09 AM – 05 PM
CEO	—	—	—	—	—
Principal Officer	Vivek KR Singh	Plot No. 15 and 16 , KH No. 281 & 289 , Near peer Baba Mazar , Nijampur,, LUCKNOW, UTTAR PRADESH, 226010	9619078407, 9517424242, 9140679979	viveksinghlko24@gmail.com	Mon-Fri 09 AM – 05 PM

Accessibility Nodal Officer
● Name & Designation: Vivek Kr. Singh
● Email: viveksinghlko24@gmail.com
● Phone : 9619078407, 9517424242, 9140679979

Grievance Redressal ( Escalation)
● Name of officer: Vivek Kr. Singh
● Dedicated Email: viveksinghlko24@gmail.com
● Web-form URL, (https://chat.whatsapp.com/DRJyaAcD7zo45j0zAaTJ8s?mode=ems_share_t) ( Go though this link and follow the instruction in Channel 
● Phone helpline: 9619078407, 9517424242, 9140679979

 

 

We aim to resolve all grievances within 21 working days from the date of receipt.

If your grievance is not resolved within this timeframe, you can escalate it to SEBI’s SCORES Platform (SEBI Complaints Redress System).

SCORES Portal: scores.sebi.gov.in.

In case you are unsatisfied with the resolution provided through our support or the SCORES platform, you can access the Online Dispute Resolution (ODR) Portal.

ODR Portal: smartodr.in.

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